Last Update: November 26, 2019
Viur considers data protection and privacy to be of paramount importance. We never sell personal data and we carry out all processing operations in strict compliance with the EU General Data Protection Regulation (“GDPR”) (specifically but not limited to Article 6(1)(b) to (f) and Article 28) as well as the Laws of Portugal (together the “Applicable Law”), where Viur is incorporated.
For the purpose of this Privacy Policy, personal data means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (the “Personal Data”).
Viur bears responsibility for lawfully processing your data as carried out on our site.
When you visit our site we store the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, and information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit.
We process this usage data to facilitate your access to our services (e.g. to adjust our services to the device you are using), and to recognize and stop any misuse. We also process usage data in an anonymized form for statistical purposes and to improve our site and app.
Viur uses cookies to process information including standard internet log information and details of the visitor’s behavioral patterns upon visiting our site. This is done to provide you with a better experience, and to facilitate the use of certain functions. Cookies are small data files transferred onto computers or devices by sites for record-keeping purposes and to enhance functionality on our site. Viur stores this information in a pseudonymized user profile. Viur does not process this information to identify individual users or to match it with further data on an individual user.
Cookies are stored on your individual device and you have full control over their use. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time. Should you visit Viur’s site with cookies deactivated, you may possibly not be able to use all of the functions on our site to the full extent.
On our site you have the opportunity to contact us to ask us questions via the contact form, we ask you for your name and email contact information. We use this data solely in connection with answering the queries we receive.
If you receive emails from us, we may use certain analytics tools, to capture data such as when you open our email or click on any links or banners our email contains. This data helps us to gauge the effectiveness of our communications and marketing campaigns.
When you sign up for and open an account with Viur, or sign up for content or offers, we may ask you to provide us with information such as your name, email address and details about your organization. As otherwise detailed in this Privacy Policy, we will solely process this information to provide you with the service you signed up for. Please refer to our Terms of Service for further details on registering and using the services offered by Viur.
You may deactivate your Viur account and/or unsubscribe from receiving content or offers from us at any time. Following termination of your account, we may retain your personal data (in part or in whole) in order to meet any regulatory and reporting requirements for the timeframes stipulated by law and in order to be able to address customer service issues. Any other personal data we would have been processing on your behalf would be deleted permanently within 30 calendar days.
We use a select number of trusted external service providers for certain technical data analysis, processing and/or storage offerings. These service providers are carefully selected and meet high data protection and security standards. We only share information with them that is required for the services offered and we contractually bind them to keep any information we share with them as confidential and to process Personal Data only according to our instructions.
We will only pass your data on to third parties without your express consent if we are obliged to do so by statutory law or an instruction by a public authority or court as outlined in our Terms of Service.
We may occasionally send you notification emails about updates to our product, legal documents, offer customer support or marketing emails. Except for cases where we are required to do so by law (e.g. notifying you of a data breach), you shall have the opportunity to unsubscribe from receiving these messages free of charge.
You have a right to be informed of Personal Data processed by Viur, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive from Viur a structured, common and machine-readable format of Personal Data you provided to us.
We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.
To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact Viur’s support team: [email protected].
Where you have provided consent, you may withdraw it at any time, without affecting the lawfulness of the processing that was carried out prior to withdrawing it. Whenever you withdraw consent, you acknowledge and accept that this may have a negative influence on the quality of the Viur Site and/or Services. You further agree that Viur shall not be held liable with respect to any loss and/or damage to your Personal Data if you choose to withdraw consent.
Where Personal Data is processed for the above purposes on the basis of Viur’s legitimate interests, under the GDPR, you may object to such processing at any time. To do so please contact: [email protected].
In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.
We will store your usage data until such time when you withdraw your consent for us to do so. All other data as specified above will be retained for as long as is necessary for the purpose(s) for which we originally collected it. We may also retain information as required by law.
Viur is a business intelligence and analytics solution and as such to take full advantage of the solution you will need to establish connections to data sources you own and/or have legitimate access authorization. This data sources can be databases like PostgreSQL, MySQL, etc and/or be accessed through APIs such as Google Analytics Reporting API, Facebook API, etc.
Viur does not use the data stored in your data sources for any purpose except providing you with analytics in the form of charts, metrics and alerts
Viur does not collect, store or copy the data that exists on your data sources unless specifically instructed by you (the owner of the data) and this action is limited to the purpose of improving speed of access and loading times of the charts and metrics you and/or your team members created.
All data source connection information and/or client credentials for API access is kept confidential and is protected using industry standard security technologies.
All connections to the data sources are read only enforced by the connector regardless of the permissions of the user set in the connection information.
For API based system only read only permissions or endpoints are requested.
All the data requested from the data sources is only used to provide analytics in the form of charts and metrics to be shown in dashboards or to alert you on data changes and all this requests are set by you or team members that have been granted permission to do so.
All the charts, metrics and alerts are created and accessed by you and/or team members that have permission to do so under fully customizable permissions set on the Viur account.
Access to the data sources can be revoked at any time by you and all connection information and/or client credentials will be immediately deleted from our system and backups.
We may revise this Privacy Policy from time to time. The most current version of this Privacy Policy will govern our practices for collecting, processing, and disclosing personal data. We will provide notice of any modifications by posting a written notice on our site.
If you have an account with us, we will notify you of any material modifications by sending you an email to the email address associated with your account unless you have unsubscribed from all email communications. Your use of the site and/or services following the effective date of any modifications to the Privacy Policy will constitute your acceptance of the Privacy Policy, as modified. All changes to this Privacy Policy automatically take effect on the sooner of the day you use the site and/or services. Your use of the site and/or services following the effective date of any modifications to this Privacy Policy will constitute your acceptance of the Privacy Policy, as modified.
Viur, Lda
Rua Antero de Quental
Centro Comercial Avenida, loja 317
3000-033 Coimbra, Portugal
+351 239 821 606
© 2015 - All Rights Reserved
Viur, Lda.
Av. Sá da Bandeira, 264 L. 317
3000-033 Coimbra, Portugal.